Dental practices
Never miss a new-patient call again.
Your front desk is with a patient — somebody on hold, somebody thinking about booking tomorrow, somebody trying to figure out if their insurance covers it. Countertone answers in your voice, qualifies the lead, and books the slot before the caller hangs up.
Dental & medical clinics
Dental & medical clinics
Patients call at lunch, after school, and on Saturday morning — exactly when the front desk is buried in the patients already in the chair. Reschedules pile up in voicemail, insurance questions get bounced between operators, and morning confirmation runs turn into an hour of clerical work.
HIPAA-aware transcripts with no LLM-training posture. Business associate agreements standard for medical and dental deployments.
- What Countertone handles
- Books, reschedules, and confirms against your practice-management schedule (Dentrix, Eaglesoft, Open Dental)
- Insurance- and HIPAA-aware intake language with signed business associate agreements
- Automated morning confirmation runs and post-procedure follow-up reminders
- Routes clinical questions to a human — never improvises medical guidance
- Captures new-patient intake details so the front desk walks in prepared
After-hours coverage
Lunch breaks, evenings, Saturday mornings
Calls hit exactly when the team is in operatory. The agent answers in your voice and routes reschedule, intake, and after-hours questions per your policy. Your team walks into Monday with a calls-handled list, not a voicemail pile.
Outcome: Appointment moves to Friday 3:15, confirmation text sends automatically, slot reopens in Dentrix / Eaglesoft / Open Dental.
Insurance & intake
Insurance-aware intake, before the front desk opens
Captures new-patient insurance, reason for visit, and medical-history flags before routing to a real human. HIPAA-aware language and a signed BAA for medical and dental deployments standard.
Outcome: Insurance ID + last-visit + medical flag captured; warm-handoff to front desk in the morning with the intake form pre-filled.
Long-block scheduling
Long blocks, not double-booking the op room
Crowns, SRP, surgical extractions, endo — procedures that won’t fit a hygiene slot. Captures prep requirements, op-room needs, and recall cadence; route them to the right column in your schedule.
Outcome: 90-minute crown block booked in op 2, prep notes sent to the assistant, reminder sequence adjusted for the longer appointment.
Book a walkthrough
Bring your call volume, leave with a range.
Fifteen minutes with a person on the Countertone team. We’ll listen to a live transcript with you, flag the calls your current setup is losing, and quote the tier (or whether any tier) actually fits.
Book a 15-minute walkthrough →What to expect
- We listen to a live call transcript together and flag the two or three details your current setup is losing.
- A quote range in your first conversation — before any six-month pilot or implementation engagement.
- If we’re not a fit, we’ll tell you in the first five minutes. No slides, no sales pitch.